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Privacy Policy

Effective Date: April 4, 2018
Last Updated: June 08, 2026

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At Rojas Empire of Design Inc, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with us through our website (rojasempire.ca), Instagram and Facebook lead forms, SMS messaging, or any other communication channel.

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1. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number (mobile and/or business)

  • Property address or project location

  • Project type and details (e.g. permits, conversions, orders to comply)

  • Any additional information you voluntarily provide through forms, calls, or messages

 

2. How We Collect Your Information

We collect information through:

  • Instagram and Facebook lead ad forms (Meta Platforms)

  • Our website contact forms at rojasempire.ca

  • SMS messaging opt-ins

  • Phone calls and direct communications

  • In-person consultations

 

3. How We Use Your Information

Your information is used solely to:

  • Respond to your permit, design, or conversion project inquiries

  • Schedule consultations and project meetings

  • Send appointment confirmations and project updates

  • Follow up on leads generated through our advertising campaigns

  • Send SMS communications related to your project (with your consent)

  • Improve our services and customer experience

We do NOT use your information for any purpose beyond what is listed above without your explicit consent.

 

4. Meta / Instagram & Facebook Lead Forms

When you submit a lead form through our Instagram or Facebook ads, your information is collected through Meta Platforms Inc. and shared with Rojas Empire of Design Inc. By submitting a lead form, you agree to be contacted by our team regarding your project inquiry. Meta's own Privacy Policy also applies to data collected through their platform. We are committed to handling all lead data responsibly and in accordance with Meta's advertising policies.

 

5. SMS Messaging

By opting into our SMS messaging service, you agree to the following:

  • You will receive SMS messages related to your project, appointments, and updates from Rojas Empire of Design Inc

  • Message and data rates may apply depending on your mobile carrier

  • Message frequency varies based on your project needs and communication requirements

  • You may opt out at any time by replying STOP or CANCEL to any message

  • After opting out, you will receive one final confirmation message and be removed within 24 hours

  • Reply HELP at any time for assistance

 

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Access to your personal information is restricted to authorized team members who require it to perform their duties.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you would like your information removed from our records, please contact us directly and we will process your request within 30 days.

 

8. Non-Sharing & Non-Disclosure

Rojas Empire of Design Inc:

  • Does NOT sell, rent, or share your personal information with third parties for marketing purposes

  • Does NOT share your mobile number or SMS opt-in information with anyone

  • Does NOT use your information for purposes beyond direct project communication and service delivery

  • Will only share information if required by law or with your explicit written consent

 

9. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal information

  • Withdraw consent for SMS communications at any time

  • File a complaint with the relevant privacy authority in your jurisdiction

 

10. Cookies & Website Data

Our website rojasempire.ca may use cookies and analytics tools (including the Meta Pixel) to understand how visitors interact with our site and to improve our advertising effectiveness. You can control cookie preferences through your browser settings. The Meta Pixel may track website visits to help us deliver more relevant ads on Instagram and Facebook.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The most current version will always be available at rojasempire.ca/privacy-policy. We encourage you to review this policy periodically.

 

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact us:

To book a meeting with Henry to discuss your project details, fill in form and he will get back to you same day!

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